Revenue NSW's former Chief Digital Office Kathleen Mackay has picked up the top gong in this year's CIO50 Australia, becoming the first woman to take out the country's premier award for senior technology and digital executives. Revenue NSW Deputy Secretary Scott Johnston said Kathleen's leadership was instrumental in enabling innovation in an environment where agility and risk taking were sometimes overlooked. She led by example and showed her peers how new ways of working could deliver positive outcomes for customers and Revenue NSW," Mr Johnston said. "She championed the use of artificial intelligence coupled with advanced analytics to identify vulnerable customers early and to better target fines enforcement action. "The program diverts vulnerable customers away from the collections process and offers an alternative way to resolve debts. "Kathleen took process automation from idea to reality and supported the team to implement significant changes across Revenue NSW.